SUHAIPre-Order

Returns & Refunds

30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on all SUHAI devices. If you're not completely satisfied with your purchase, you can return it for a full refund within 30 days of delivery.

Return Process

To initiate a return:

  1. Contact our support team at support@suhai.ai
  2. Provide your order number and reason for return
  3. Receive a return authorization and shipping label
  4. Ship the device back in its original packaging
  5. Receive your refund within 5-7 business days of receipt

Return Conditions

The device must be in its original condition with all accessories and packaging. The device must not show signs of damage or excessive wear. Pre-order deposits are non-refundable but can be transferred to future purchases.

Warranty Coverage

All SUHAI devices come with a 1-year manufacturer warranty covering defects in materials and workmanship. Extended warranty options are available at checkout.

Questions?

For return inquiries, contact us at support@suhai.ai